Frequently Asked Questions
Everything you need to know about shopping with Merkaza Zahav
What shipping methods do you offer and how long does it take?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days across the country.
What is your return and exchange policy?
You can return or exchange any unworn item with original tags within 14 days of receipt. Simply contact our customer service team to initiate the process.
How do I know which size will fit me best?
Each product page features a detailed size guide. We recommend measuring yourself and comparing the results to our chart to ensure the perfect fit for your fashion choices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local digital payment methods to ensure a secure and convenient checkout experience.
Are your jewelry and fashion items authentic?
Yes, Merkaza Zahav guarantees the authenticity and quality of every product we sell. All premium items come with a quality assurance certificate where applicable.
Can I track my order after it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.