Returns & Exchanges
At Merkaz HaZahav, we want you to be completely satisfied with your fashion selection. If you are not happy with your purchase, you can return or exchange items within 14 days of receipt, provided they are in their original condition.
Initiate Your Request
Contact our customer service team via email or our online portal to request a Return Authorization Number within the 14-day window.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the garment is unworn and unwashed.
Ship the Package
Affix the provided return label to your package and drop it off at any authorized courier location or bring it directly to our physical boutique.
Receive Refund or Exchange
Once our quality control team inspects and approves the return, we will process your refund to the original payment method or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing